Refund policy

Return Policy for Embroidered Items

Thank you for shopping with us! Please note that all embroidered items are custom-made to order and, as such, we are unable to accept returns, exchanges, or cancellations once an order has been placed.

We take great care in producing each item to meet your specifications, and we ensure the highest quality in every piece. If you encounter an issue with your order due to a defect or error on our part, please contact us within 10 days of receiving your item, and we will be happy to assist you in resolving the matter.

We encourage you to review your order carefully before confirming your purchase, especially for personalized and custom details.

Thank you for understanding! If you have any questions, feel free to reach out to our customer support team.

Sincerely,
Bluegrass Design Workshop